Q: What is your MOQ and can I order samples?
A: Yes, sample orders are acceptable. The MOQ is 2 pcs based on EXW terms, and a 20'GP container based on FOB terms. Mixing different items to fulfill containers is allowed.
Q: What are your accepted payment methods?
A: We accept T/T and L/C at sight. Usually, a 30% deposit is required before production, with the 70% balance due before shipping. We also accept MoneyGram and Western Union.
Q: Do you offer customization or OEM services?
A: Definitely. We can manufacture special designs and customize product sizes, upholstery materials, and frames to suit your needs. We have an R&D department to turn your inspiration into reality.
Q: How do you ensure product quality?
A: Quality is our priority. We implement a comprehensive quality control system at every production step. Dedicated QC personnel conduct on-site checks and provide photographic feedback to customers.
Q: What is the typical delivery timeline?
A: Normally, delivery takes around 25-30 days. However, we can adjust the schedule based on your specific requirements and shipping needs.
Q: Can you arrange shipping to our country?
A: Yes, we can recommend professional shipping agents to deliver goods to your country. We are also happy to collaborate with your preferred freight forwarder.
Hydra Furniture
