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Frequently Asked Questions
1. What is the standard delivery time?
Normally, delivery takes between 25-45 days depending on the specific models and order volume.
2. How long does it take for sample delivery?
Sample services are available with an estimated finishing and delivery time of approximately 7-12 days.
3. What are the accepted payment terms?
Our standard terms are a 30% deposit, with the remaining balance collected after the Bill of Lading (B/L) is issued.
4. What kind of product guarantee is provided?
We offer a 3-year warranty on our products and maintain dedicated lifelong after-sales service support.
5. Do you provide barcode and labeling services?
Yes, we provide comprehensive label sticking services, including FBA codes, according to specific customer requirements.
6. Are OEM and ODM services available?
Yes, both OEM and ODM services are fully supported. We operate our own professional design department to assist with custom requirements.
Hydra Furniture
