Packing & Delivery
We use carton packaging with complete internal filling, ensuring a low damage rate during transportation. Products are protected from impacts to reach you in perfect condition.
Certifications
We hold the FSC certification (Forest Stewardship Council). Wood materials come from sustainably managed forests, ensuring an eco-conscious choice for your home.
After Sales Service
Warranty: 1-year quality guarantee. For any structural defects or material flaws, we arrange for prompt replacement delivery.
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Frequently Asked Questions
What materials are your furniture made of?
Our furniture is mainly crafted from high-quality solid wood. We strictly select wood from sustainably managed forests (backed by our FSC certification) to ensure both quality and environmental responsibility.
How long does it take to receive the furniture?
For in-stock, standard products, it usually takes 30-45 business days to process and ship. The timeline depends on product availability and your specific location.
Is the furniture easy to assemble?
Most of our furniture comes with clear assembly instructions and necessary hardware for home assembly. Professional assembly services may be available in specific regions upon request.
What is your policy on manufacturing defects?
We offer a 1-year quality guarantee. If you find any manufacturing flaws or damage during transit, provide photos to our after-sales team, and we will arrange replacement parts or a new product.
Is the wood eco-friendly?
Yes, we are FSC certified. This means our wood is sourced from forests that are managed according to strict environmental, social, and economic standards.
How should I maintain the solid wood finish?
To maintain the walnut finish, we recommend avoiding direct sunlight and excessive moisture. Clean with a soft, dry cloth and avoid harsh chemical cleaners to preserve the natural wood grain.
Hydra Furniture
